New Era Debt Solutions Review for 2024

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  • Reduce debt in 24-36 months
  • No upfront fees
  • BBB A+ rating
  • Over $250 million in debt settled since 1999
  • Get a free debt analysis

New Era Debt Solutions is a well regarded company offering debt relief services since 1999. Since then, they’ve helped their clients to settle over $250 million in debt.

Based on their average completion time, New Era Debt Solutions can help you settle your debt within three years or less. The exact length of your program will depend on your unique financial situation, of course.

New Era claims to have an average settlement amount of over 52% of enrolled debt balances. It’s important to note, however, this figure does not include fees.

If you’re considering debt settlement as a solution to unsecured debts, such as credit card debt and medical debt, our New Era Debt Solutions review has all you need to know.

How New Era’s Debt Relief Program Works

Because New Era Debt Solutions uses a performance-based fee model, there are no upfront fee charges. They also offer potential clients the option of a free consultation. This means that starting the debt consolidation process with New Era is easy and hassle-free.

As a debt relief company, New Era aims to help their clients become debt free by using a strategy known as debt settlement. Debt settlement is a specific type of tactic that requires consumers to forego payments on their active debts, and instead funnel that money into a dedicated savings account.

What to Expect from New Era

After a certain period of time has passed and the fixed amount has been saved, New Era Debt Solutions will begin the negotiation process with your creditors. The amount of money you’ll have to save will depend on your original debt and given program.

New Era Debt Solutions will be provided access to your dedicated savings account to successfully negotiate on your behalf.

According to New Era Debt Solutions, the average length of time it takes for customers to complete their debt settlement plans is 28 months.

Depending on the levels of your total debt, you might achieve your first settlement within six months. It’s important to note that when you receive a settlement, the discharged amount will count as taxable income. You can always seek a tax expert to improve your understanding of the implications here.

Credit Score Impact

When considering debt settlement as an option, keep in mind that doing so will significantly lower your credit score. While this method can help people eliminate debts and eventually get their finances back under control, the tactic of foregoing payments will damage your credit.

Of course, if you’re already dealing with high credit card debt, then this damage will probably already be a reality.

Pros and Cons of New Era Debt Solutions

Let’s take a look at the major pros and cons associated with New Era Debt Solutions.


No Upfront Fees

New Era operates on a performance-based fee program, meaning you won’t pay any extra in fees until you’ve seen a settlement.

Free Consultation

Another big plus with New Era Debt Solutions is the benefit of a free consultation. This is a no-strings opportunity for you to bring any queries forward, and learn about their services in greater detail.

Client Dashboard

The client dashboard makes it easy to track your settlement program online. Since the majority of debt relief companies don’t offer this feature, it’s often a big draw for potential clients.

Strong Customer Satisfaction

In addition to having a good track record for results, New Era Debt Solutions carry a strong reputation for customer service and satisfaction. They also have a BBB rating of A+.


No Fee Disclosure

While New Era doesn’t charge fees until they’ve successfully made a settlement for you, sadly they are not totally transparent about what their fee structure looks like. Because they do not disclose a fee range for their clients online, you’ll have to wait until at least the free consultation to get an idea of the fees you might be charged.

State Limitations

Unfortunately, New Era Debt Solutions does not currently offer their services in Delaware, Illinois, Iowa, Maine, and Oregon.

Diverse Debt Types New Era Can Help Settle

New Era Debt Solutions aims to help you settle several kinds of unsecured debt. According to their website, they are willing to work with any debt that isn’t tied to a specific material item that could be repossessed by creditors. This means that secured loans, such as an auto loan or home mortgage, can’t be settled with New Era.

The kinds of debt they can settle involve the following:

Credit Card Debt

Credit card debt is the most common type of debt people try to settle, since it is unsecured and often comes with high interest rates. New Era Debt Solutions also notes that store card debt can also be included in a settlement program.

Medical Bills

New Era are comfortable and experienced with handling settlements for medical bills. This is among the most expensive forms of debt, and is a common fixture of settlement programs.

Personal Loans and Lines of Credit

In addition to credit card debt, general unsecured personal loans also qualify for debt settlement with New Era. This can also include any unsecured lines of credit you might have with a bank.

Private Student Loans

If you are in significant debt from a private student loan, you may be able to include this in a debt settlement plan with New Era. Federal student loans backed by the government, however, cannot be negotiated.

Key Features and Offerings of New Era’s Services

Client Onboarding

Beginning the process towards debt settlement is made easy by New Era Debt Solutions. For example, the company offers a free online calculator that can show you how much you might save on your debts.

If you like the sound of those results, from there, you can benefit from a free debt analysis consultation over the phone. The chance to talk to a debt professional for free and have your questions answered can be hugely helpful.

Customer Service

In addition to offering the chance to speak to an expert about your debt situation for free, New Era Debt Solutions do their best to provide quality ongoing customer service.

Their online client dashboard is a particular strong point. This allows you to keep track of your settlement program 24/7, without having to worry about open hours and waiting in line over the phone.

Having said that, there are also regular hours throughout the week during which you can speak with a debt specialist or customer service agent.

Company Reputation

With many shady customers and dishonest actors in the debt relief industry, finding a trustworthy company to work with is vital. New Era Debt Solutions carries an A+ rating from the Better Business Bureau, and carries a generally strong reputation for good customer satisfaction.

For example, New Era Debt Solutions does not currently have any complaints registered with the CFPB. Neither have they faced any previous legal action from the FTC. However, there have been a total of four complaints closed within the last three years, according to the BBB.

Average Amount of Debt Relief

While settlement amounts can vary significantly depending on the circumstances, knowing a company’s track record is always helpful. According to New Era, debt relief comes in at an average of 52.23% for enrolled debt amounts, not including fees.

Keep in mind that this is just an average. You can’t know what results you are to expect until you’ve spoken directly to a company representative about your situation.

Average Time for Relief

New Era maintains that their average settlement program is around 28 months. Although this is within the general time frame of one to three years for debt settlement programs, some competitors claim an average settlement time of around 14 months.


The overall cost of debt settlement with New Era Debt Solutions isn’t initially clear. Although they don’t charge fees upfront, their fee structure isn’t available on their website.

New Era Debt Solutions Reviews

Discovering the effectiveness and reliability of a debt settlement company often involves exploring the experiences of past clients. Customer reviews are a vital resource in assessing the satisfaction level and service quality of these companies.

New Era Debt Solutions has earned an A+ rating from the Better Business Bureau (BBB), reflecting a high standard of customer service and business practices. For a more comprehensive understanding of how New Era aligns with your specific debt relief needs, we recommend browsing through various online customer reviews. These real-world insights can provide a more in-depth perspective on the company’s performance and client experiences.

Make Debt Settlement Count

If you decide to work with New Era Debt Solutions, or any other debt relief company, knowing how to move on is key. Whether you manage to get out of debt completely, or still carry some remaining balances, it helps to be prepared when your settlement program ends.

If you work hard to get out of debt, you’ll also want to work hard to ensure you can keep on track financially.

Here are some important steps you can take to solidify any progress you make through debt settlement:

Begin Repairing Credit

While working with a debt settlement company such as New Era can help people eliminate their debts, it is their responsibility to then address their credit. While your debt and credit are related, they’re not interchangeable. After completing any debt relief program, your credit history will show you’ve been failing to pay your debts.

To begin addressing your damaged credit score, you can start out with reviewing your credit reports. You will see a record of missed payments as part of your debt settlement program.

Take the time to confirm each one is accurate and that your settlements are correctly recorded by each credit bureau.

Once you’ve checked your credit reports, you’ll want to focus on making full, timely payments on any original debt you still owe.

Make a Plan

There are an infinite number of reasons that can lead people to seek debt settlement. No matter what your situation, you can improve things over time if you’ve got a solid plan in place. Because debt settlement can take a year or two to complete, you can use that time to think about long-term solutions to improve your finances.

Regardless of your money situation, there are always steps you can take to improve your outlook. Applying for community grants or loans, or even adding a new skill set to refresh your resume, can help.

It may be that you need help with sticking to a budget, in which case you could seek professional budgeting assistance.

Whatever you settle on, establishing long-term solutions beyond your debt settlement can help to avoid getting stuck in debt again.

Build Good Finance Habits

If you have other accounts open besides those in your debt settlement program, be sure to try to keep them in good shape. In this way, you can avoid taking greater damage to your credit score.

Monthly bills such as a mortgage, cell phone, and utilities paid on time will lessen the blow of those delinquent accounts that are run down as part of debt settlement.

In addition, things like regularly reviewing your credit reports and working toward lowering your credit utilization are important habits to build. The most essential things, of course, are making full and timely payments as consistently as possible moving forward.

Final Word

New Era Debt Solutions is a debt settlement company with a great reputation for customer service and satisfaction. With the option of a free consultation and no upfront fees, New Era is among one of the most accessible debt settlement companies on the market. They also operate across most of the country.

New Era carries an average debt settlement timeline of less than 28 months, but your exact program will depend on your own financial situation. New Era could potentially help you get out of debt faster.

The major downside here is that New Era Debt Solutions chooses not to disclose their fees online, unlike many competitors.

Choosing to work with this company means you’ll need to ask exactly what fee structure you will need to pay. Getting debt free is rarely easy, but a good rate on fees can certainly make things easier in the long term.

Frequently Asked Questions

How does New Era Debt Solutions work?

New Era’s debt settlement program follows the blueprint for all debt settlement. Primarily, the company will negotiate with your creditors on your behalf, offering them the chance to settle the debts for a lump sum.

The leverage is that you are at risk of bankruptcy, and the creditors could face being paid nothing down the line.

How do you qualify for New Era Debt Solutions debt settlement program?

While New Era Debt Solutions doesn’t disclose any exact requirements for their debt settlement program, they do offer some insights.

According to their website, debt settlement might be worth considering if some or all of the following applies to you:

  • If you are suffering from legitimate financial hardship, i.e., considering declaring bankruptcy.
  • If you are committed to getting out of debt.
  • If your debts are primarily unsecured, especially credit card debt.
  • If you can afford to save an average of 1.5% of your total debt each month.
  • If you have access to additional financial resources such as insurance settlements, small inheritances etc.

How much does the New Era Debt Settlement program cost?

There’s no hard and fast answer here. The reality is that there are a host of factors that will inform how much a debt settlement program with New Era will cost you.

Your current credit balances and your ability to make monthly payments into your settlement program are two examples. How quickly any settlement can be achieved will also affect the fees you will be charged.

Will settlement with New Era Debt Solutions affect my credit?

Your credit score will be significantly impacted by any debt settlement program. The exact impact is difficult to judge and will depend on your unique financial circumstances and credit history.

Is New Era Solutions legit or a scam?

New Era Debt Solutions has been helping clients settle debts for over 20 years. They also carry an A+ rating from the Better Business Bureau. They are a legitimate company that often receive 5 stars in customer reviews,

How can I cancel with New Era Debt Solutions?

You can easily cancel a debt settlement contract with New Era Debt Solutions before you’ve made any payments. However, once you start making payments, you are unlikely to get those back if you decide you want to cancel.

Keep in mind that you will most likely be subject to penalty fees, as detailed in any contract signed between you and any debt settlement company. You’ll also have to follow the specific cancellation process of New Era.

Meet the author

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