How to Remove Medical Collections From Your Credit Report


When you’re sick or injured enough to need significant medical care, the last thing you want to think about is how you’re going to pay your medical bills. But, even more distressful is just how much medical debt collections on your credit report can impact your financial future.

medical bills

With medical bills remaining the largest factor for Americans declaring bankruptcy, it’s clear that the nation’s largest epidemic is actually unpaid medical debt.

So, what can you do to keep them from ruining your finances? Is there a way to get your credit back on track once you’ve been saddled with immense medical debt?

It’s not always easy, but there are strategic actions you can take to decrease the effect medical bills have on your credit score. Read on to find out what they are.

How Medical Bills Affect Your Credit

The good news is that medical debt only impacts your credit if it gets sent to a collection agency, and they report it to the major credit bureaus. The bad news is that there is no way to know how quickly your healthcare provider sends unpaid bills to collections.

However, recent rules have been implemented by the credit bureaus to help make the process more transparent to consumers once the debt is reported.

Credit Scoring Changes

As of July 1, 2022, Equifax, Experian, and TransUnion wait until an unpaid medical bill has been delinquent for one year before adding it to a consumer’s credit report.

This is helpful because the health insurance process is slow, and even if something is covered, even partially, reimbursements may take time to process.

Paid medical debt will no longer show up on credit reports. And according to the CFPB, starting in 2023, all unpaid medical debt with balances less than $500 will not appear on credit reports.

As soon as you find out your unpaid medical debt is going to collections, it’s wise to figure out the date of delinquency. Then you’ll know how much time you have to get the outstanding medical bill taken care of.

Once it’s on your credit report, it’s displayed as an unpaid collection, and it will stay there for up to seven years.

Once you pay it off, it will be removed from your credit report.

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Unpaid Medical Bills

Currently, all unpaid medical bills are equally weighed on the FICO 8 scoring model. However, the newest version, FICO 9, does not count medical collections as heavily as other types of debt.

Unfortunately, it’s likely to take time for most lenders to implement the new credit scoring model when analyzing loan applications. VantageScore 3.0 doesn’t count paid collections at all but isn’t used as widely as FICO.

Even if you don’t know of any medical debts on your credit reports, it’s a good idea to check your report every year just to make sure. You can get all three of your credit reports for free to ensure all your information is accurate.

Collection agencies must follow specific protocols for notifying you of delinquent debt, but they don’t always do that.

Plus, even if you’ve paid off a collection, there may have been an error in updating the status from unpaid. So check your report to make sure an obscure medical collection isn’t dragging down your credit without your knowledge.

How to Delete Medical Collections From Your Credit Report

Even if you try your best to avoid having your debt go to medical collections, it’s sometimes impossible to avoid.

The unfortunate truth is that nearly 20% of Americans have unpaid medical debt. So, what can you do once it’s there? You have a couple of different options for getting medical collections removed from your credit reports.

If you can pay the medical bill, it will be removed from your credit report. However, if the credit bureau doesn’t remove it, you can file a dispute.

If you were never notified about the amount owed or were wrongfully charged, contact the original medical provider and ask them to remove your account from collections and pay them directly. If that doesn’t work, file a complaint with the Consumer Financial Protection Bureau.

Disputing Medical Collections

The Fair Credit Reporting Act requires the credit bureaus to investigate all disputes. So, when disputing errors on your credit reports, whether they’re medical-related or not, it’s important to document every step you take.

Make copies of everything: your medical bills, receipts, and letters to and from the healthcare provider or debt collector. If you reach an agreement on the phone, ask the other party to send confirmation in writing so that you have a record of the arrangement.

If your credit history indicates that a paid medical bill is still unpaid, you can dispute the account with the credit bureaus directly.

Dispute with All 3 Credit Bureaus

When disputing medical collections, you have to file a dispute with each credit bureau reporting the account on your credit report. The credit bureau must follow up with you within 30 days of receiving your complaint, so mark your calendar to make sure they do.

When dealing with large amounts of debt, try your best to avoid it going to collections and showing up on your credit report. Ask your health care provider for assistance in coming up with a payment plan that works for both of you.

Check for Inaccuracies

Never be afraid to negotiate. You will also want to check for errors on your collection account. Even if your medical collection doesn’t appear on your credit report, it’s wise to see if there are any errors on your medical bill. Check that the delinquency date and payment status are accurate because it’s all too easy for someone to have made a clerical error at some point.

Request payment records from your doctor’s office and review old credit card statements and canceled checks to ensure everything matches up correctly.

While it takes a good deal of time and persistence, your diligence can often result in medical debts staying far away from your credit report.

How to Prevent Medical Bills from Destroying Your Credit Scores

Just as it is with our physical health, prevention is the best cure for our financial health. So, once you’ve recovered from your medical issue, start figuring out what your medical bills are going to look like.

Get Ahead of Your Medical Debt

Find out what expenses your health insurance company covers and what you’ll be responsible for yourself. Do this as soon as you can. Then, you won’t be surprised by any medical bills that arrive in the mail with a looming payment deadline.

Prepare in advance as much as possible so you can start making payments. It’s an unfortunate reality you have to deal with even when you’ve already been through health issues.

Pay Your Bills Monthly

When you first receive a bill and can’t pay it off right away, contact the medical provider to determine if you can sign up for a monthly payment plan.

Payment plans with hospitals and doctor’s offices typically don’t charge interest. And they usually won’t send the medical debt to a collection agency if you make regular payments.

You can also consider applying for a low interest personal loan if your provider doesn’t offer monthly payments. Of course, it’s never ideal to have to pay interest on top of the principal balance. However, it could prevent you from having the collection account go into delinquency and showing up on your credit report.

Negotiate the Bill

You also have the option to negotiate with the medical facility. Most medical providers would rather receive partial payment than no payment at all. It also saves them the hassle of sending the delinquent amount to a debt collection agency. Simply call the billing department and ask for a better rate.

It’s also helpful to confirm that you’re being billed the correct amount. Insurance companies often negotiate lower rates, so you should still be eligible for them when you pick up a deductible. However, those savings won’t necessarily appear on your bill.

Ask for Forgiveness

Another tactic is to ask for balance forgiveness altogether. Again, this can be done directly through your healthcare provider and should be attempted before your debt goes to a collection agency.

Write a letter to the provider explaining your financial situation and how burdensome your monthly payments have become.

This is most effective if your insurance company charged the care as out-of-network because they will have already paid the provider for in-network services.

That means the provider has already received some payment for the work completed. This tactic isn’t a sure thing, but it’s definitely worth the try when your debt is weighing you down.

Make a Deal with the Collection Agency

If a debt collector contacts you, offer to pay right away with the contingency that they don’t report it or remove it from your credit report. Hopefully, you can work out a plan to pay the debt and get back on track, even if it takes a while.

You want to avoid having any medical collection accounts appear on your credit report at all costs. Just one negative item can drop your credit score by as much as 100 points.

Lauren Ward
Meet the author

Lauren is a personal finance writer who strives to equip readers with the knowledge to achieve their financial objectives. She has over a decade of experience and a Bachelor's degree in Japanese from Georgetown University.