PennyMac Mortgage Review for 2023

Shopping for a mortgage can be a daunting process. After all, a house purchase is one of the largest ones you’ll make in your life, and the loan can take decades to pay off. And while you can always refinance at a later time, picking the right lender can save you money from day one.


Want to make sure you’re getting the best rate?

Compare PennyMac with Other Lenders

For an online mortgage lender that offers a wide range of mortgage products in nearly every state, check out PennyMac. The fees are reasonable, and you also get access to your loan officer by phone in addition to easy online tools.

This lender is a great hybrid between online efficiency and personal expertise that’s just a phone call away.

Keep reading to find out more.

PennyMac Loan Services Application Requirements

Mortgage loans from PennyMac Loan Services, LLC can be originated in any state except New York, and may be serviced in any of the 50 states. So if you’re shopping for a new purchase home loan and live in New York, you’ll have to look elsewhere. Otherwise, you’re good to go to apply for a PennyMac mortgage.

What else will you need to qualify?

Unlike many other lenders, PennyMac does not have a minimum income requirement. However, the mortgage company will look at your debt-to-income ratio and determine how much of a loan you qualify for based on your other existing debts.

Credit score minimums are based on requirements for each loan type. For example, FHA loans usually require a score of 580. PennyMac will help you go through each loan type you’re eligible for and refine the list based on your credit as well.

When it comes to qualifying credit history, PennyMac shines. They will even consider your rental payment history as part of your application if it can help you qualify.

Types of Home Loans Available from PennyMac Loan Services

Many online lenders only offer a few basic mortgage types, which can be limiting for some homebuyers. However, PennyMac has a wide range of home loans available, which can help you get the best mortgage while still taking advantage of online capabilities.

You can get conventional mortgages that have either a fixed rate or an adjustable rate. These loans typically require at least a 5% down payment. With a fixed rate, your interest rate stays the same throughout your whole mortgage.

With an adjustable rate, it’ll change at certain intervals based on market rates. You can choose loan terms as short as 10 years or as long as the traditional 30 years.

PennyMac Loan Services, LLC also offers loans backed by the U.S. government, including FHA loans and VA loans for veterans and active-duty military. Because they’re guaranteed, you can typically qualify with a lower credit score and a smaller down payment compared to a conventional loan.

In fact, VA loans don’t require any down payment at all, while FHA loans start with just a 3.5% minimum down payment.

For refinancing, PennyMac also offers USDA loans for rural areas.

How much can you borrow from PennyMac?

To start, there’s no minimum loan amount. The maximum varies depending on where you live, the type of loan you receive, and of course, your finances, such as your debt-to-income ratio.

Fees and Rates

What kind of fees come with a PennyMac mortgage?

Most notable is that you’ll have to pay a $445 appraisal deposit fee. Most lenders charge this as part of your closing costs, so it’s just a matter of when you pay this fee. If you choose a loan that doesn’t require an appraisal, PennyMac does charge a $100 application fee. Still, that fee is later put towards your loan cost at closing.

There are a few upfront costs with a PennyMac loan. However, as long as you complete the loan process, they probably won’t cost you more than any other home loan.

PennyMac’s Mortgage Process

PennyMac’s Loan Structure

Most people work with PennyMac mortgage lenders who are based at call centers throughout the country. However, if you live near a participating location, you can talk to a loan officer in person. These call centers are located in the following cities:

  • Honolulu, Hawaii
  • Henderson, Nevada
  • Kansas City, Missouri
  • Eagan, Minnesota

Obviously, there’s not a huge geographic range, so don’t expect that in-person customer focus with PennyMac unless you’re lucky enough to live in one of those cities.

When you do call the customer service department, you’ll be placed with one that’s actually licensed to do business in your state (unless, of course, you live in New York). Each loan officer is typically licensed in 14 or 15 states, so they’re up-to-date on all the most recent regulations both at the federal and state levels.

Applying Online

Since PennyMac Loan Services, LLC is an online mortgage lender, you can start your mortgage application exclusively online. You can also directly call to speak with a loan officer and completely bypass the online application. If you do fill out the short web form, you’ll still be required to have a phone conversation at some point.

Uploading Documentation

One of PennyMac’s strengths is its easy online tools and resources. For example, once you’re ready to finalize your application, you can upload all of your supporting documentation directly to your online account. That means you don’t have to worry about snail mail, fax, or emailing sensitive information.

PennyMac also allows you to take advantage of electronic signatures for your loan application. So, rather than meeting a representative in person, you can sign all the required application forms and disclosures through the convenience of your own mobile device.

Closing on Your Home Loan

The electronic documentation makes the process easier for you and also helps speed up PennyMac’s closing time. In fact, for a home purchase, you can expect to close between 30 and 45 days. However, refinancing your existing home loan could take as long as 47 days to close.

Start pulling together your supporting loan documents like tax statements and pay stubs as soon as you start house hunting. That way, you can expedite the process right from the get-go.

PennyMac Special Features

Like most lenders, your mortgage rate with PennyMac is determined by a wide range of factors, including your credit score and loan type. However, one of the benefits of working with this lender is that you get a free rate lock with your loan. As soon as you reach a certain point in your application process, you get a guarantee on the interest rate you’ve been quoted.

PennyMac Mortgage Reviews

One of the best ways to research mortgage lenders is by reading third-party reviews. You can discover what actual customers are saying about them before you choose to do business with them.

PennyMac Loan Services, LLC currently has a Better Business Bureau (BBB) rating of A+, which indicates great customer service. They also have very few complaints. You can find more PennyMac Mortgage reviews at other review sites as well.

Bottom Line

PennyMac may require some upfront payments, so you certainly don’t want to go through the full application process unless you’re certain you’ll go through with the home purchase. Other than that, you could benefit greatly from a PennyMac loan thanks to their online loan process, free rate lock, and a wide range of mortgage offerings.

Meet the author

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