American Home Shield Review for 2021

American Home Shield is a solid home warranty company that offers a variety of plans to suit what you’re looking for. It’s especially great for new homeowners who have never had to deal with yearly maintenance or who are worried about the condition for their new home.

American Home Shield

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It’s also ideal for those homeowners who are aware their home may need some upcoming TLC but who don’t have the time to look into it themselves. Either way, a home warranty offers peace of mind.

If you’re just looking for some quick numbers, however, you’re going to be disappointed. American Home Shield doesn’t divulge its monthly rates online. If you want to know, you’re going to have to tell them a little bit about yourself.

Keep reading to find out if American Home Shield is right for you.

American Home Shield Home Warranty Plans

American Home Shield offers four plans to suit your needs home warranty needs. No matter which plan you choose, the company states that, on average, customers use their services at least two times a year.

Appliances Plan

This plan covers the repair or replacement of appliances most likely to need servicing year to year. With the Appliances Plan you’ll get coverage on:

  • Refrigerators
  • Dishwashers
  • Clothes washers
  • Ovens/cooktops
  • Clothes dryers
  • Built-in microwaves
  • Free-standing ice maker
  • Garage door openers
  • Trash compactors
  • Built-in food centers

Systems Plan

The Systems Plan covers household systems less likely to need TLC year to year, but that when needed, can really hurt your bank account. With this plan you’ll get protection on the following:

  • Heating with ductwork
  • Electrical
  • Water heaters
  • Garbage disposals
  • Air conditioning and ductwork
  • Ceiling fans
  • Doorbells
  • Smoke detectors
  • Plumbing (including stoppages)
  • Instant hot/ cold water dispensers
  • Central vacuums
  • Re-Key

Combo Plan

The Combo Plan is American Home Shield’s most extensive home warranty plan. With this plan, you get coverage on both your home’s systems and appliances. This means that everything included in the previous two plans is covered.

The Combo Plan is American Home Shield’s most popular product because it provides home warranty protection for all of the major items that keep your home running.

Build Your Own Plan

This plan allows American Home Shield customers to pick and choose where they would like home warranty protection. It allows you to choose up to ten home appliances and/or systems you would like to have covered. Don’t have an ice maker or trash compactor, but you do have a water heater and some questionable electrical work? Then this plan is for you.

If you’re interested, refer to both the systems coverage and appliance coverage for a full list of protectable items.

Additional Coverage

If needed, you can also get coverage for the following items in your home:

  • Pool and spas
  • Well pump
  • Septic pump
  • Guest unit

These can be added on to any of the other plans to create a truly customizable home warranty plan.

American Home Shield Reviews

One of the best ways to research home warranty companies is by reading third-party reviews. You can discover what actual customers are saying about them before you choose to do business with them. Make sure to check out American Home Shield warranty reviews and other home warranty companies from sources like the Better Business Bureau (BBB) before signing up.

How to Get a Quote from American Home Shield

Quotes are not listed online because each person has different needs depending on where he or she lives. To get your quote, you can either call or submit your information online. To call American Home Shield, dial (888) 247- 3492.

To get an online quote, you’ll need to provide the following information:

  • Full name
  • Street address
  • City and state
  • Zip code
  • Phone and email

If you choose online, just know that American Home Shield may contact you by either phone or email if they have any further questions about your property.

Is American Home Shield Home Warranty Right for You?

Here are a few things pros and cons to think about when considering American Home Shield.

Easy Claims Process

If you have an issue with an American Home Shield protected item, service takes place in four easy steps.

  1. Call or make a service request online. If you do it online, American Home Shield will first request your warranty information, and from there will gather information on which insured item needs servicing.
  2. American Home Shield will find a reputable contractor to send to your house to diagnose and repair whatever needs maintenance.
  3. You pay a small service fee, which will range anywhere from $75 to $125.
  4. Your serviced item is either repaired or replaced.

Standard Limitations

There are limitations to what home warranties will cover and won’t (which is standard in this industry). All disclosures can be found on American Home Shield’s website.

For example, American Home Shield will cover all replacements for refrigerators due to normal wear and tear up to $3,000, which includes parts and labor. However, AHS won’t repair or replace your freestanding freezers, multimedia centers on refrigerator doors, or wine chillers.

For electrical, they’ll repair direct current wiring, light fixtures, and attic, vent, and exhaust fans. American Home Shield won’t repair telephone wiring, faceplates, or anything audio, video, intercom, alarm, computer, or security-related. AHS also won’t repair any wiring damaged by circuit overload.

As you can see, though there are exclusions, they won’t affect most homeowners needing repairs.

How much does a home warranty from American Home Shield cost?

American Home Shield doesn’t list prices. This is because they use a holistic approach when pricing. Your home’s location, size, and components all affect how much you’ll pay. Obviously, if you have a big house, it’ll cost more for monthly coverage.

How much you’re willing to pay for a service call fee ($75, 100, $125) also affects your monthly rate. The higher you’re willing to pay, the lower your monthly bill will be.

You can cancel anytime within 30 days. Refunds are pro-rated and subject to an administrative fee.

American Home Shield Special Features

American Home Shield has a lot of things helping it stand out against other home warranty companies. Here are the top four.

They’ve helped a lot of people: American Home Shield has serviced more than 1.7 million people since its inception.

They’re an established company: In 2021, American Home Shield will celebrate its 50th anniversary. If you’re afraid you’re going to pay a monthly rate only to see them not cover it, don’t be. In fact, they’ve distributed over $2 billion in claims just since 2013.

They work with 14,000 contractors: If you’ve ever worked with contractors before, you know good ones are hard to find. American Home Shield only works with contractors they trust. The fact that they have almost 14,000 across the country is extremely encouraging.

They’re nationally recognized: Consumer Advocate rates American Home Shield the #1 choice in home warranties; received the Women’s Choice Award from 2014 to 2017; Consumer Affairs Accredited; received the 2014 Best in Service Award from Home Warranty Awards; received a Top-Rated Award from 2015-2018 from Home Warranty Awards, and is a Better Business Bureau Accredited Business.

Bottom Line

American Home Shield offers a variety of home warranty plans, so you can choose between what you need to cover and what you don’t. One drawback to their company model is their pricing setup. Though flexible, it makes it difficult to compare when shopping online. You have to give them your personal information before you can get a quote. This is unfortunate for buyers on the fence.

AHS also has some troubling reviews when it comes to customer service. Technically, customer service is available 24 hours per day, but contractors are only available during normal business hours.

Fortunately, the quote process doesn’t take long. Hopefully, in the future, they’ll adopt a pricing model where customers can key in specific (but not overly detailed) information so they can quickly price compare.

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