How to Negotiate with Creditors


Whether your mailbox is stuffed full of past-due notices or your phone is ringing off the hook, you can’t ignore your creditors forever. And it’s always better to try and work out a deal before the situation becomes serious. If it gets worse, your debt gets sent to a collection agency.


Negotiating with creditors can help your finances in the long run and will definitely save your credit. Don’t worry about being nervous about trying to strike a deal. We’ve got you covered with the best tips for successfully working with your creditors.

Be Honest and Direct

Start the conversation with your creditor by explaining why you’ve fallen behind on your payments. Never lie or embellish the facts. Instead, come up with a brief summary of why you’ve endured economic hardship and how you’re working to move forward.

Maybe you lost your job and you’re currently looking for a new one. Perhaps someone in your family got sick unexpectedly and you’ve had major medical bills to catch up on. Or maybe you’re coming out of a costly divorce and are finally getting back on your feet. Keep your explanation limited to just a couple of sentences, otherwise, it might sound like you’re making excuses.

Always conclude with the fact that you’re ready to make things right and come to an agreement. If it’s easier for you, practice your short speech a few times before picking up the phone. That way you’ll sound more confident and avoid getting flustered when actually speaking with the creditor.

Leave Your Emotions at the Door

Sometimes representatives in the collections department are trained specifically to try and make you lose your cool. The guiltier you feel, the more likely you are to quickly agree to anything they say. These pressure tactics can be intimidating, but don’t let them get the best of you. Treat the entire negotiation process like it’s a business transaction because that’s really what it is.

At the end of the day, that person on the other end of the line is going to go home to a nice dinner and not think twice about the conversation the two of you had. You should do the same. Stay calm and professional. If you find yourself feeling bullied or losing your temper, quickly end the conversation and call back at another time.

You don’t have to come up with an elaborate story; simply excuse yourself and say that something has come up, then just hang up the phone. You can always try again later once you’ve got your head back on straight.

Know Your Rights

There’s a fine line between a creditor trying to bully you and actually threatening you in an illegal manner. That’s why it’s important to know exactly what your rights are in the negotiation process.

Consumer protection laws like the FDCPA are in place to ensure you are not overly burdened by creditors or collection agencies. For example, they may not call you before 8:00 a.m. or after 9:00 p.m.

You can also write them a letter requesting that they stop contacting you. They’re required to oblige, and may then only call to inform you of a specific action being taken upon your account.

If you feel like they have violated any of your rights, you can report it to the Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), or your state’s attorney general.

Keep Diligent Records

Tracking every step of the debt settlement process is vital; otherwise, you might get stuck in a “he said, she said” situation. And let’s face it, that’s probably not going to work out in your favor. Your first step is to read and save all of your mail you receive from your creditors.

You’ll also want to make copies of any letters you send out, just to have verification of each channel of communication. Be sure to send everything via certified mail so the creditor can’t claim they never received your letters.

In addition to keeping records of your mail, you’ll also want to take notes of everything that happens on your phone calls. Record the date and time of the call, as well as the name of the representative you speak with. Then write down the key talking points you discuss. This gives you a handy reference to use later and also helps keep you focused during the conversation.

Create a Financial Plan

Before you even contact a creditor to negotiate a deal, you need to come up with a game plan so you know exactly what you’re willing to offer. Most creditors would rather take one big payment than a monthly installment plan because it ensures they get paid quickly, instead of risking more missed payments.

This situation is actually better for you, too, because you avoid having to pay extra fees or interest on the new payments. But whichever type of plan you decide on, first take a look at your finances and figure out what exactly you can afford. You don’t want to put yourself in the position of not being able to make your payments again.

Do you have some cash set aside that you can offer as a lump sum? Is there anything you can cut out of your budget in order to make new monthly payments? Have a maximum dollar amount in mind so you can negotiate in your own best interest.

Avoid Going to Collections

Having your debt sent to a debt collector is best to be avoided if at all possible. Get started negotiating with creditors early so that you can work directly with them. Once your account is sent to collections, it’s noted on your credit report and can cause serious damage to your credit score.

While the impact on your credit score lessens over time, the collection stays on your credit report for seven years. That can really affect your future ability to get approved for loans or credit cards, and you certainly will pay for it in higher interest rates.

Demand a Contract

Once you’ve reached an agreement with a creditor, make sure they send you a written agreement stating all of the details of your arrangement. If they don’t, there is the possibility that they could make a different note on your account and make you go through a different payment process than the one you agreed on.

Get it in writing before you make a payment. Ensure they include the full amount you owe and any payment terms such as length of time (if doing a monthly plan), interest rate, and fees.

You should also have them agree to remove the late payment from your credit report. This is an easy step to repair your credit, and creditors are usually happy to do this for you, especially if you’re paying them a lump sum.

Work with a Professional Debt Settlement Company

In case you find yourself completely overwhelmed or unprepared for the negotiation process, consider getting help from a professional. Start by finding a reputable credit counseling agency or debt settlement company. They’ll take a look at your finances to help you decide the best path going forward to settle your debts. They can also call the creditor on your behalf to reach an agreement.

This can work out well because it’s your credit counselor’s job — unlike you, they aren’t emotionally involved in the situation. But you’re also a paying client, so it’s in their best interest to get you a good deal.

If you have so much credit card debt that you don’t think you’ll ever be able to repay it, you might consider talking to a bankruptcy attorney. Declaring bankruptcy comes with huge financial repercussions, so this is not a decision to be taken lightly.

If your debt burden stems mostly from student loans, you probably won’t be able to get those deleted through a bankruptcy. Make sure you exhaust all of your other options before filing for bankruptcy because it will take years to recover.

Move Forward with Better Credit

Once you’ve gone through the debt settlement process, it’s time to create a game plan for moving forward. Start working on repairing your credit so you can rebound from your debt as quickly as possible.

Credit repair takes time, so the sooner you begin, the sooner you’ll see results. There are a number of ways to remove negative items from your credit report, which will automatically contribute to a higher credit score.

On top of fixing your credit, you should also take a look at your finances to understand how you got into so much debt in the first place. You can’t help unexpected expenses that crop up because of life, but you can try to prepare for them. Pare down your budget so you can put extra money into your savings account for a rainy day.

Once you have a sizable nest egg set aside for emergencies, you can loosen the slack on your spending. Just remember to keep contributing to your savings and never charge more than you can pay off at the end of each month. If you can follow these simple steps, your debt problems will become a thing of the distant past.

Lauren Ward
Meet the author

Lauren is a Crediful writer whose aim is to give readers the financial tools they need to reach their own goals in life. She has written on personal finance issues for over six years and holds a Bachelor's degree in Japanese from Georgetown University.