Seeing 11 Charter Communications on your credit report can be frustrating—especially if you don’t recognize the debt or didn’t realize it had gone to collections. Here’s how to figure out what it means and what you can do to remove it.
Who Is 11 Charter Communications?
Charter Communications is a major telecom provider based in St. Louis, Missouri. They operate under the Spectrum brand and have merged with Time Warner Cable and Bright House Networks. They offer cable TV, broadband internet, and phone services.
If you see “11 Charter Communications” on your credit report, it usually means there’s an unpaid bill tied to a Charter, Spectrum, Time Warner Cable, or Bright House account. The collection could be from:
- Unpaid monthly service charges
- Unreturned equipment
- Early termination fees or other outstanding account balances
If the debt goes unpaid for long enough, it might be handled by Charter’s internal collections department or even sold to a third-party agency. Either way, it can damage your credit score.
How to Remove 11 Charter Communications From Your Credit Report
Collection accounts can remain on your credit report for up to seven years, even if you pay them off. Here are the steps you can take to get them removed:
- Dispute any errors – If the information is incorrect or outdated, file a dispute with the credit bureaus. Include supporting documents and clearly state what you believe is inaccurate.
- Request a pay-for-delete – This is when you offer to pay the debt in exchange for the account being removed from your credit report. Not all creditors agree, but it’s worth asking.
- Get help from a credit repair company – Professionals can identify reporting errors and send dispute letters on your behalf. They may also negotiate removals directly with companies like 11 Charter Communications.
Ready to Clean Up Your Credit Report?
Learn how credit repair professionals can assist you in disputing inaccuracies on your credit report.

Should You Contact or Pay 11 Charter Communications?
Before you pay anything, make sure the debt is legit. Ask for a debt validation letter to confirm the details. If you make a payment on an old debt without confirming, you could accidentally restart the statute of limitations, making the debt collectible again.
If the debt is accurate and you want it resolved, you have a few options:
- Pay it off and try to negotiate removal
- Offer a settlement
- Hire a credit repair company to handle it
Just be cautious about restarting the debt clock or acknowledging a debt that’s already past the statute of limitations in your state.
Could Charter Communications Sue You or Garnish Your Wages?
It’s possible—but not likely unless the debt is large and hasn’t been addressed. Most companies try other collection efforts first, like phone calls, letters, and credit reporting.
If they do sue and win a judgment against you, they may be able to garnish your wages, depending on your state’s laws. This is rare but something to be aware of.
Common Complaints About 11 Charter Communications
Many consumers have reported problems like:
- Incorrect or outdated information on credit reports
- Harassing phone calls from collection agents
- Failure to respond to debt validation requests
These types of complaints often show up with the Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB).
You have legal rights under the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA). You can dispute reporting errors and demand fair treatment from debt collectors.
Know Your Rights When Dealing With Collections
Here’s what the law protects you from:
- Inaccurate reporting: They cannot report false or incomplete information about you.
- Unverified debt: You can request validation, and they must prove the debt is yours and the amount is correct.
- Harassment: Repeated calls, threats, or abusive language are prohibited.
- Misrepresentation: They must clearly identify themselves as a debt collector and explain their purpose.
- False threats: They cannot threaten arrest or legal action they have no intention of taking.
Charter Communications Contact Information
Charter Communications, Inc.
12405 Powerscourt Dr.
St. Louis, MO 63131
Phone: (833) 267-6097
Need Help Removing 11 Charter Communications From Your Credit Report?
Dealing with collections can feel overwhelming. If you want expert help, consider working with a reputable credit repair service. Credit Saint has been helping clients challenge inaccurate collection accounts for over 15 years—and They even offer a 90-day money-back guarantee for added peace of mind.
To get started, visit their website or call (855) 281-1510.

Brooke Banks is a personal finance writer specializing in credit, debt, and smart money management. She helps readers understand their rights, build better credit, and make confident financial decisions with clear, practical advice.