How to Remove Verizon Collections From Your Credit Report

Updated

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If you’ve spotted “Verizon Collections” or something like “VZW Collections” on your credit report, it likely means you had an unpaid Verizon Wireless bill that was sent to collections. This can lower your credit score and stay on your report for years—unless you take action.

Here’s how to deal with Verizon collections and clean up your credit report the right way.

Why Verizon Collections Shows Up on Your Credit Report

If you fall behind on a Verizon Wireless bill—whether it’s from monthly service, device payments, or early termination fees—your account could be sent to collections.

Once that happens, it might show up on your credit report under names like:

  • Verizon Collections
  • VZW Collections
  • Verizon Credit Inc

Even a single collection account can hurt your credit score and make it harder to qualify for loans, credit cards, or rental housing.

Steps to Remove Verizon Collections From Your Credit Report

Getting a collection account off your credit report isn’t always easy, but there are proven strategies that can help. Whether the Verizon debt is inaccurate, too old to be collected, or simply unpaid, these steps can improve your chances of getting it removed.

1. Dispute Any Inaccurate Information

Check your credit report carefully. If anything about the Verizon collection is wrong—such as the balance, date, or ownership—you have the right to dispute it with the credit bureaus.

Each bureau (Experian, TransUnion, and Equifax) has an online dispute process. If they can’t verify the debt, they must remove it from your report.

2. Request Debt Validation

You also have the right to request proof of the debt directly from the collection agency. This is called a debt validation letter.

Send a written request within 30 days of their first contact with you. If they can’t validate the debt, they’re not allowed to keep reporting it.

3. Try a Pay-for-Delete Agreement

If the debt is legit, and you can afford to pay, offer a pay-for-delete deal. This means you agree to pay the debt (in full or for a reduced amount) in exchange for the account being deleted from your credit report.

Not all collectors will agree—but it’s worth asking. Get the agreement in writing before you send any money.

4. Work With a Credit Repair Company

Credit repair professionals can help you dispute negative items, negotiate with debt collectors, and clean up your credit report. If you’re feeling overwhelmed or not sure where to start, this can be a smart way to take control.

Ready to Clean Up Your Credit Report?

Learn how credit repair professionals can assist you in disputing inaccuracies on your credit report.

Should You Contact or Pay Verizon Collections?

Before calling or making a payment, take time to:

  • Verify the debt – Make sure it’s yours and that the details are accurate.
  • Check the statute of limitations – If the debt is too old, it may be uncollectible.
  • Avoid resetting the clock – In some states, making a payment can restart the statute of limitations, giving the collector more time to sue you.

If you’re unsure how to handle the situation, a credit repair service can walk you through your options and deal with the collector on your behalf.

Can Verizon Collections Sue You?

Yes, they can—but lawsuits are usually a last resort. If they do sue and win a judgment, they could try to:

  • Garnish your wages
  • Levy your bank account

Laws vary by state, so don’t ignore legal notices. If you’re being sued, talk to a consumer attorney or seek legal aid.

Verizon Wireless store

How to Handle Harassment or Errors From Verizon Collections

Verizon Collections must follow federal laws like the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA). These laws give you specific rights:

  • You have the right to dispute inaccurate credit report entries.
  • You can request written proof of the debt (debt validation).
  • Collectors cannot call you repeatedly, threaten you, or use abusive language.
  • They must tell you they’re a debt collector and send a written notice of the debt.
  • They cannot threaten you with arrest or jail.

If Verizon Collections violates your rights, report them to the Consumer Financial Protection Bureau (CFPB) or your state attorney general. You can also file a complaint with the Better Business Bureau (BBB).

Verizon Collections Contact Information

  • Mailing Address:
    Verizon Communications
    140 West Street
    New York, NY 10007
  • Phone Numbers:
    (800) 852-1922 or (800) 837-4966

Need Help Fixing Your Credit?

If you want help removing Verizon collections from your credit report, companies like Credit Saint specialize in challenging negative items and helping clients rebuild their credit. They’ve been doing it for over 15 years—and They even offer a 90-day money-back guarantee for added peace of mind.

To see what they can do for you, visit their website or call (855) 281-1510.

Brooke Banks
Meet the author

Brooke Banks is a personal finance writer specializing in credit, debt, and smart money management. She helps readers understand their rights, build better credit, and make confident financial decisions with clear, practical advice.