Gregory Funding, LLC serviced residential mortgage loans from Tigard, Oregon until June 2024, when the company transferred its entire portfolio to NewRez LLC, operating as Shellpoint Mortgage Servicing, and closed. Their phone number is disconnected and their website is no longer active.
If Gregory Funding appears on your credit report today, it is a legacy entry from when the loan was active. You cannot contact Gregory Funding directly, as all disputes and payment history questions must now go through your current servicer. This guide explains what happened, what the legacy entry means, and what to do about it.
Gregory Funding Is No Longer Operating
Gregory Funding signed a Servicing Transfer Agreement with NewRez LLC on May 10, 2024, transferring all loan servicing obligations to NewRez’s Shellpoint Mortgage Servicing brand. Loan transfers completed in June 2024. The company’s phone lines were subsequently disconnected and its website taken offline.
Multiple borrowers discovered the closure only when they tried to contact Gregory Funding after the transfer and found nothing operational. If you have received mail or a collection notice appearing to be from Gregory Funding, verify the sender’s address carefully. Given the company’s closure, any such contact should be treated with caution and verified before responding.
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The Escrow Problem: Taxes and Insurance Funds Not Paid
The most significant documented issue arising from Gregory Funding’s closure involves escrow accounts. Multiple BBB complaints confirm a pattern: Gregory Funding collected borrower payments earmarked for property taxes and homeowners insurance through escrow accounts, but failed to disburse those funds before the loan transfer.
Borrowers discovered unpaid property tax bills only after their new servicer notified them, in one case resulting in a $14,302.50 unpaid tax bill that Shellpoint had to cover, causing the borrower’s monthly payment to increase substantially.
A separate documented complaint shows Gregory Funding transferring a loan mid-home-repair without forwarding the remaining insurance settlement funds to the new servicer, leaving a contractor unable to be paid.
If your loan was with Gregory Funding and you have since discovered unpaid property taxes, unpaid insurance premiums, or missing insurance settlement funds, contact your current servicer immediately with documentation of every payment you made to Gregory Funding during the relevant period.
The 2016-2017 Class Action Settlement
Gregory Funding settled a $200,000 class action covering borrowers who received monthly mortgage statements between May 18, 2016 and May 1, 2017. The plaintiff alleged those statements misrepresented suspense account balances in violation of the FDCPA and Truth in Lending Act. Gregory Funding denied wrongdoing but settled to avoid litigation costs. That settlement is now closed.
If you were a Gregory Funding borrower during that period and never received notice of the settlement, contact a consumer attorney to determine whether any remedies remain available.
Refused to Report Payments to Credit Bureaus
A documented BBB review describes Gregory Funding refusing to report mortgage payment history to credit bureaus during their servicing period, making refinancing difficult or impossible for that borrower. If your credit report shows a gap in mortgage payment history during the period Gregory Funding serviced your loan, contact your current servicer and request that accurate payment history be furnished retroactively, and file a dispute with all three bureaus documenting the correct payment record.
Missing 1098 Tax Documents
A documented BBB complaint describes Gregory Funding failing to provide a 1098 mortgage interest statement for the months it was the loan servicer before the 2024 transfer. If you are missing a 1098 from Gregory Funding for any year they serviced your loan, contact NewRez LLC / Shellpoint Mortgage Servicing, which assumed Gregory Funding’s obligations under the transfer agreement, and request the document or a correction.
What to Do if Gregory Funding Appears on Your Credit Report
Because Gregory Funding is closed, credit report disputes involving their tradeline must go directly to the credit bureaus, not to Gregory Funding. File a dispute with each bureau where the entry appears, attaching documentation of your payment history from bank records or statements. Your current servicer may also be able to provide a payment history report covering the Gregory Funding period.
If the Gregory Funding entry shows a delinquency that you dispute, the FCRA requires the bureaus to investigate and correct inaccurate information regardless of whether the original furnisher is still in business.
Your Options Now
- Contact Shellpoint or NewRez for any escrow discrepancy: The servicing transfer agreement assigns Gregory Funding’s obligations to NewRez. Missing tax payments, missing insurance funds, and missing 1098 forms should all be directed there.
- File credit bureau disputes directly: Gregory Funding cannot receive or respond to disputes. Send disputes with supporting documentation directly to Equifax, Experian, and TransUnion.
- Consult a consumer or real estate attorney if unpaid taxes or insurance caused financial harm: The documented escrow failures caused material financial harm to multiple borrowers. An attorney can assess what remedies remain available against the estate of a closed servicer.
- File a CFPB complaint against NewRez / Shellpoint if escrow issues are not resolved: The transfer of servicing rights includes the obligation to resolve pre-transfer escrow disputes. The CFPB accepts mortgage servicing complaints at consumerfinance.gov/complaint.
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How to Contact Your Current Servicer
If Gregory Funding previously serviced your loan, your account is now with NewRez LLC / Shellpoint Mortgage Servicing.
- Shellpoint Mortgage Servicing website: shellpointmtg.com
- Shellpoint phone: (800) 365-7107
- CFPB complaint portal: consumerfinance.gov/complaint
Gregory Funding’s former address was 9400 SW Beaverton Hillsdale Highway, Beaverton, OR 97005. Do not send mail there; the company is no longer operating.
Bottom Line
Gregory Funding closed in June 2024 after transferring its mortgage portfolio to NewRez LLC / Shellpoint Mortgage Servicing. Their most documented issue before closing was failing to pay property taxes and homeowners insurance from escrow accounts before loan transfers, causing significant financial harm to borrowers.
If Gregory Funding appears on your credit report, dispute the tradeline directly with the bureaus. For escrow discrepancies, missing tax documents, or missing insurance funds, contact Shellpoint Mortgage Servicing, which assumed Gregory Funding’s servicing obligations.
Brooke Banks is a personal finance writer specializing in credit, debt, and smart money management. She helps readers understand their rights, build better credit, and make confident financial decisions with clear, practical advice.