The Bortolazzo Group on Your Credit Report: What to Know

The Bortolazzo Group, LLC is a Georgia-based medical billing and collection company associated with Emergency Medicine and Pediatric physician groups. They operate across multiple Georgia locations including Watkinsville, Marietta, and Austell.

A documented BBB complaint describes Bortolazzo submitting an ineligible billing code to Anthem, having the claim denied, then referring the account to a collection agency despite the consumer’s EOB showing no patient liability. The business failed to respond to that BBB dispute. This guide covers who they are and how to respond.

Who Is The Bortolazzo Group?

The Bortolazzo Group, LLC is a medical billing and debt collection agency founded in July 2018 and not accredited by the BBB. The BBB has recorded 32 complaints in three years with 16 closed in the most recent 12 months. They collect for physician groups specializing in Emergency Medicine and Pediatrics across Georgia.

Georgia has a 6-year statute of limitations on written contracts. Medical debt CFPB rules apply to every account they report.

Ineligible Billing Code, Denied Claim, Sent to Collections

A documented BBB complaint describes The Bortolazzo Group submitting a claim to Anthem/Blue Cross with an ineligible billing code. Anthem denied the claim. Rather than correcting the billing error with the insurer, Bortolazzo referred the account to a collection agency. The consumer’s explanation of benefits showed they were not liable for the cost.

The business failed to respond to the BBB dispute.

If a Bortolazzo account appeared on your credit report and your insurer denied the underlying claim, request both the original claim submission and your insurer’s explanation of benefits before paying anything. A denied insurance claim caused by a billing code error does not automatically become your patient responsibility.

Emergency Medicine Billing and Surprise Charges

The Bortolazzo Group’s confirmed client base includes Emergency Medicine physician groups. Emergency department visits frequently generate separate bills from the hospital and from physician groups, and patients often receive collection notices for physician group balances they did not know were outstanding.

The federal No Surprises Act limits what out-of-network providers can charge for emergency services. If a Bortolazzo collection involves an emergency room visit and the physician group billed at out-of-network rates, the amount they can legally collect may be limited by federal law.

What The Bortolazzo Group Cannot Do Under Federal Law

• Send a claim-denied account to collections without correcting the billing error: A documented BBB complaint. An insurance denial caused by an ineligible code does not create patient liability.
• Fail to respond to a BBB dispute: Documented. The business did not respond to the complaint described above.
• Report medical debts under $500 or less than one year past due: Current CFPB rules prohibit both outright.
• Exceed No Surprises Act limits on emergency billing: FDCPA Section 1692e prohibits collecting amounts not legally owed for out-of-network emergency services.

Verify the Debt Before Paying Anything

Send a written validation request by certified mail within 30 days of first contact. Request the original billing code submitted to your insurer, the insurer’s explanation of benefits, and documentation showing patient responsibility after insurance processing. For any emergency visit, confirm whether the physician group was in-network or out-of-network on the date of service.

How to Find The Bortolazzo Group on Your Credit Report

Look for “Bortolazzo Group” on your credit reports. Confirm the original provider is identified. For any account linked to an emergency visit, verify that the balance reflects post-insurance patient responsibility and not a billing error that your insurer already denied.

Your Options Before Paying or Responding

• Request the original claim submission and the insurer’s EOB before paying: The documented complaint shows Bortolazzo sending insurer-denied claims to collections. Your EOB is the definitive record of what you actually owe.
• Check the No Surprises Act if the account involves an emergency visit: Out-of-network emergency physician billing is subject to federal caps. The amount Bortolazzo claims may exceed what is legally collectible.
• Dispute any medical entry under $500 or less than one year old immediately: CFPB rules make both disputable without waiting for Bortolazzo to respond.
• File with the Georgia AG if the dispute goes unresolved: The documented BBB complaint shows Bortolazzo not responding to disputes. The Georgia AG Consumer Protection Division handles debt collection complaints independently.

How to Contact The Bortolazzo Group

• Address: The Bortolazzo Group, LLC, 7982 Macon Highway, Watkinsville, GA 30677
• Additional location: 3950 Austell Road, Austell, GA 30106
• Phone: (800) 532-6151

Bottom Line

The Bortolazzo Group collects for Emergency Medicine and Pediatric physician groups across Georgia. Their most documented consumer issue is referring insurance-denied accounts to collections without correcting the underlying billing error.

Before paying anything they claim, pull your insurer’s explanation of benefits and confirm the balance reflects actual patient responsibility. For any emergency visit account, check whether the No Surprises Act limits what can legally be collected.