Admin Recovery, LLC has collected debts for banks, credit card issuers, and major retailers from their Williamsville, New York office since at least 2004. With 50+ federal cases and documented patterns of threatening jail time in voicemails left with children and family members, Admin Recovery has one of the more serious harassment complaint records among mid-size collectors.
A documented 2017 complaint describes Admin Recovery calling a consumer’s children four times per day and leaving voicemails threatening jail time. This guide covers who they are and how to respond.
Who Is Admin Recovery?
Admin Recovery, LLC is a third-party debt collection agency BBB accredited since May 2013, with 39 BBB complaints in three years and 25 CFPB complaints since March 2015. Over 50 federal PACER cases name them as a defendant. They collect credit card, bank, and retail debts for some of the country’s largest creditors.
New York has a 6-year statute of limitations on written contracts. New York consumers have additional complaint avenues through the NY Attorney General’s Bureau of Consumer Frauds and Protection.
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Jail Threats Left in Voicemails for Family Members
A documented April 2017 complaint describes Admin Recovery calling a consumer’s husband three times per day and her children four times per day for an entire week. Each voicemail threatened jail time for the consumer. Admin Recovery also contacted the consumer’s mother-in-law, her workplace, and her coworkers during the same period.
No consumer can be jailed for an unpaid credit card or retail debt. FDCPA Section 1692e(4) explicitly prohibits threatening arrest or imprisonment. FDCPA Section 1692c(b) prohibits discussing a debt with third parties beyond what is necessary to locate the consumer. Leaving threatening voicemails with children and family members violates both provisions simultaneously.
Collecting During an Active Bankruptcy Stay
A documented case describes Admin Recovery continuing to contact a Florida consumer after the consumer had filed for bankruptcy and an automatic stay was in place. Under federal bankruptcy law, an automatic stay immediately halts all collection activity against the debtor. Continuing collection after a stay is in effect is not an FDCPA violation but a violation of federal bankruptcy law, which carries its own remedies including contempt of court.
If you have filed for bankruptcy and Admin Recovery continues to contact you, notify your bankruptcy attorney immediately. The automatic stay is federally enforceable.
Failing to Identify as a Debt Collector
A documented December 2014 Michigan case describes Admin Recovery calling a consumer’s personal cell and work phone using an automatic dialing system without identifying itself as a debt collector. A 2015 Minnesota case describes the same conduct alongside false representations about the character and legal status of the debt and threats of actions that could not legally be taken.
FDCPA Section 1692d(6) requires a debt collector to disclose their identity when placing collection calls. Calling with an autodialer without identification is a simultaneous FDCPA and potential TCPA violation.
Continuing to Contact Third Parties After Requests to Stop
A documented CFPB complaint describes Admin Recovery calling a consumer’s husband’s work cell and her father’s work cell on multiple dates despite the consumer twice requesting they stop. The consumer had provided an email address as an alternative contact.
Once a consumer requests that contact with specific third parties stop, continuing those calls is an FDCPA Section 1692c(b) violation. Document the date and method of each stop request before filing a CFPB complaint.
What Admin Recovery Cannot Do Under Federal Law
- Leave threatening voicemails with family members: A documented 2017 complaint. Threatening jail time for consumer debt in any communication is prohibited under FDCPA Section 1692e(4).
- Contact family members, workplaces, or coworkers to discuss a debt: A documented complaint pattern. Third-party contact is limited to location information only.
- Continue collection during a bankruptcy automatic stay: A documented case. Federal bankruptcy law prohibits this independently of the FDCPA.
- Fail to identify as a debt collector during calls: Two documented cases in two states. FDCPA Section 1692d(6) requires identification.
- Continue contacting third parties after a stop request: A documented CFPB complaint pattern. Each contact after a confirmed request is a separate violation.
Verify the Debt Before Paying Anything
Send a written validation request by certified mail within 30 days of first contact. Request the original creditor’s name, the account number, the balance at charge-off, and documentation of Admin Recovery’s authorization to collect. For any account where Admin Recovery has already contacted third parties or threatened jail, include that documentation in any CFPB complaint you file.
How to Find Admin Recovery on Your Credit Report
Check your credit reports for “Admin Recovery” and “Admin Recovery LLC.” Confirm the original creditor is identified and the account type matches your history. If you have filed for bankruptcy and this entry appeared after your filing date, flag it for your bankruptcy attorney.
Your Options Before Paying or Responding
- Document every third-party contact with date, time, and who was called: The 2017 complaint shows Admin Recovery calling children, family, and coworkers. Each contact is a potential FDCPA violation worth up to $1,000 in statutory damages.
- Notify your bankruptcy attorney immediately if you have an active stay: Continuing collection during a bankruptcy stay is a federal violation with its own remedies beyond the FDCPA.
- Log every autodialed call after a stop request: The Michigan and CFPB cases show Admin Recovery using autodialers without identification. Each unauthorized automated call is a potential TCPA violation worth $500 to $1,500.
- File with the New York AG in addition to CFPB: New York residents can file complaints with the Bureau of Consumer Frauds and Protection at (800) 771-7755.
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How to Contact Admin Recovery
- Address: Admin Recovery, LLC, 6225 Sheridan Drive, Suite 118, Williamsville, NY 14221
- Phone: (866) 703-7961
Bottom Line
Admin Recovery has over 50 federal cases on record and a documented pattern of leaving jail threat voicemails with children and family members, contacting workplaces and coworkers, failing to identify as a debt collector, and continuing collection during bankruptcy stays.
If Admin Recovery has contacted family members or left threatening voicemails, document every instance before filing a CFPB complaint. If you have an active bankruptcy stay, notify your attorney immediately.
Brooke Banks is a personal finance writer specializing in credit, debt, and smart money management. She helps readers understand their rights, build better credit, and make confident financial decisions with clear, practical advice.