Finance System of Richmond, Inc. has collected debts for Indiana and regional businesses since 1955. The company is third-generation family-owned and operates out of Richmond, Indiana under two names: Finance System of Richmond and Radiologybills.com. If Radiologybills.com appears on your credit report or a collection letter, it refers to the same company.
With one of the smallest complaint footprints of any agency covered here, FSR is not a high-volume litigation collector. This guide covers who they are and how to respond.
Who Is Finance System of Richmond?
Finance System of Richmond, Inc. is a third-party and first-party debt collection agency founded in 1955 and incorporated in 1973, headquartered in Richmond, Indiana. The company also operates as Radiologybills.com for radiology billing accounts. The BBB has recorded 7 complaints over a three-year period. The CFPB has closed 1 complaint since May 2016. Two Justia civil cases appear in records.
FSR collects for banks, finance companies, government agencies, healthcare providers, educational institutions, retail businesses, and utility companies. Indiana has a 6-year statute of limitations on written contracts. FDCPA complaint categories include attempting to collect debts not owed and failure to verify debts.
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Two Names, One Company
Finance System of Richmond operates under two distinct names. The trade name Radiologybills.com appears on collection letters and credit report entries specifically for radiology-related accounts. If you received a letter from Radiologybills.com and do not recognize the company, it is FSR collecting a radiology bill on behalf of an imaging center, hospital radiology department, or independent radiology group.
Search both names on all three credit bureau reports before filing any dispute to confirm you are addressing every instance of the same underlying account.
First-Party and Early-Stage Collections
FSR also operates as a first-party billing service, contacting patients earlier in the billing cycle before accounts become severely delinquent. If FSR contacts you and the account has not yet been formally charged off, you may still be dealing with the original provider’s early-stage billing process rather than a standard third-party collection.
Ask FSR in writing whether they are contacting you as a first-party billing agent on behalf of the original creditor or as a third-party collector. The distinction affects what validation obligations apply and what your FDCPA rights are.
Collecting Debts Not Owed and Failure to Verify
Documented FDCPA complaint categories against FSR include attempting to collect debts not owed and failing to verify debts after a written request. In the healthcare and radiology context, these patterns typically involve insurance coordination errors, balances already covered by insurance, or accounts attributed to the wrong patient.
If FSR is collecting a balance your insurer shows was paid or covered, request the itemized bill and your insurer’s explanation of benefits before engaging. Compare every figure against your own records before responding.
What FSR Cannot Do Under Federal Law
Based on their documented complaint categories:
- Attempt to collect debts not owed: A documented FDCPA complaint category. In healthcare billing, this frequently means the balance was already paid by insurance or attributed to the wrong patient.
- Fail to verify a debt after a written request: FDCPA Section 1692g requires collection to pause until written verification is provided.
- Report inaccurate information to credit bureaus: FCRA furnisher obligations apply to all FSR account types.
- Report medical debts under $500 or less than one year past due: Current CFPB rules prohibit both for any healthcare account FSR reports.
Verify the Debt Before Paying Anything
Send a written validation request by certified mail within 30 days of first contact. For radiology and healthcare accounts, request the original provider’s name, the date of service, an itemized bill, and your insurer’s explanation of benefits. Confirm whether FSR is acting as a first-party billing agent or a third-party collector.
Indiana has a 6-year statute of limitations on written contracts. The relevant statute is the state where you currently reside.
How to Check Your Credit Report for FSR Entries
Search all three credit reports for “Finance System of Richmond,” “Finance System Inc,” and “Radiologybills.com.” Confirm the original creditor is identified and the balance reflects post-insurance patient responsibility for any medical account. Check that any medical entry is above $500 and at least one year past due before accepting it as properly reported.
Your Options Before Paying or Responding
- Confirm whether the account is first-party or third-party: FSR handles both. The answer determines what FDCPA validation rights apply.
- Dispute medical entries under $500 or less than one year old immediately: CFPB rules make both disputable without waiting for FSR’s response.
- Check the insurer’s EOB for any radiology or healthcare account: The documented FDCPA complaint pattern suggests insurance coordination errors as a common source of disputed balances.
- Search Radiologybills.com entries as FSR accounts: Any Radiologybills.com entry on your credit report is an FSR collection. Dispute it with FSR at their Richmond, Indiana address.
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How to Contact Finance System of Richmond
- Address: Finance System of Richmond, Inc., 5703 National Road East, Richmond, IN 47374
- Phone: (765) 962-7507 or (877) 962-7507
Bottom Line
Finance System of Richmond is a small, family-owned collector operating since 1955 with one of the thinnest complaint records among agencies covered here. Their most relevant consumer issue is the Radiologybills.com alternate name, which can cause confusion when it appears on credit reports or collection letters.
Before paying anything FSR or Radiologybills.com claims, confirm whether the account is first-party or third-party, verify any radiology balance against your insurer’s records, and check that medical entries meet current CFPB reporting thresholds.
Brooke Banks is a personal finance writer specializing in credit, debt, and smart money management. She helps readers understand their rights, build better credit, and make confident financial decisions with clear, practical advice.