If Ascendium just appeared on your credit report, it likely means your federal student loan has gone into default. Collections like this can drag down your credit score and stick around for years—but there are ways to take action.
Here’s what you need to know about Ascendium and how to remove them from your credit report.
Who Is Ascendium?
Ascendium Education Group, Inc.—also known as Ascendium Education Solutions—is a nonprofit student loan guarantor based in Madison, Wisconsin. They were formerly known as Great Lakes Loan Servicing and operate as part of the Federal Family Education Loan Program (FFELP).
If you’ve defaulted on a federal student loan, Ascendium may step in to manage collection efforts. That’s why they may appear on your credit report as a collections account.
Is Ascendium Legitimate?
Yes, Ascendium is 100% legitimate. They are authorized by the U.S. Department of Education to collect defaulted student loans. However, just because they’re legitimate doesn’t mean every account is accurate. Always confirm the debt is valid before taking action.
Why Is Ascendium on My Credit Report?
When your student loan goes into default—typically after 270 days of missed payments—it may be transferred to a guarantor like Ascendium. They then report the collection account to the credit bureaus, which can significantly lower your credit score.
How to Remove Ascendium From Your Credit Report
Collections accounts can stay on your report for up to seven years, even if you pay them. Here are the most effective ways to get Ascendium removed:
1. Dispute Inaccurate Information
Check your credit report closely. If any details are incorrect—like the amount, dates, or account ownership—you can file a dispute with the credit bureaus. If Ascendium or the credit bureau can’t verify the debt, it must be deleted.
2. Request Debt Validation
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written proof of the debt. If Ascendium can’t provide validation, they are legally required to stop collection efforts and remove the account from your report.
3. Consider Rehabilitation or Consolidation
Since this is a student loan, you may be eligible for federal programs that can help. You can either:
- Rehabilitate your loan by making 9 monthly payments over 10 months. After that, the default is removed from your credit report.
- Consolidate your loan into a new one to exit default and bring your account current.
Both options are preferable to simply paying off the debt without negotiating removal.
4. Work With a Credit Repair Service
A credit repair company can help you dispute, validate, or negotiate the removal of collection accounts like Ascendium. They’ll handle the paperwork and communication so you don’t have to.
Ready to Clean Up Your Credit Report?
Learn how credit repair professionals can assist you in disputing inaccuracies on your credit report.
Should You Contact or Pay Ascendium?
If your loan is in default, it’s wise to reach out to Ascendium to understand your repayment options. However, avoid making payments until you understand whether consolidation or rehabilitation would provide better long-term benefits.
Can Ascendium Sue You or Garnish Wages?
Yes, Ascendium has the authority to take legal action if you ignore your defaulted student loan. If they sue and win, they could garnish your wages or place a levy on your bank account—without needing to go through a private court, since these are federal loans.
However, before it reaches that point, you should receive multiple notices offering repayment or resolution options.
Ascendium Contact Information
- Address:
Ascendium Education Solutions
2501 International Lane
Madison, WI 53704 - Phone Numbers:
(800) 331-2314
(800) 236-2700
Complaints About Ascendium
Like many debt collectors, Ascendium has received complaints through the Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB). Most complaints involve:
- Inaccurate credit reporting
- Harassing or repeated phone calls
- Failure to verify the debt when requested
If you experience any of this, file a complaint and consider disputing the entry directly with the credit bureaus.
Know Your Rights Under Federal Law
Whether you’re dealing with a defaulted student loan or any other kind of debt, you’re protected by laws such as the FDCPA and the Fair Credit Reporting Act (FCRA). These laws give you the right to:
- Dispute inaccurate information
- Request debt validation
- Avoid harassment, threats, or deception
- Receive clear communication from debt collectors
If Ascendium violates any of these rights, you may be able to take legal action.
Want Ascendium Off Your Credit Report?
You don’t have to figure this out alone. Credit Saint has helped thousands of people clean up their credit reports—including removing student loan collections from agencies like Ascendium.
Their service is backed by a 90-day money-back guarantee, so there’s no risk in getting started.
Call (855) 281-1510 or visit their website now to schedule your free consultation and take the first step toward a better credit future.
Brooke Banks is a personal finance writer specializing in credit, debt, and smart money management. She helps readers understand their rights, build better credit, and make confident financial decisions with clear, practical advice.
