CAC Financial Corp on Your Credit Report: What to Know

CAC Financial Corp is an Oklahoma City, Oklahoma medical debt collection agency founded in 1943 with over 40 BBB and CFPB complaints since 2015.

A documented BBB review describes a representative threatening to show up at the consumer’s door to collect a debt. A documented complaint describes CAC emailing a consumer’s wife about the consumer’s hospice stay, a potential unauthorized third-party disclosure under the FDCPA.

CAC Financial Corp operates at the same address as Morgan Healthcare Solutions, Inc. and Morgan & Associates, P.C., a law firm that can escalate collection to in-house litigation.

Who Is CAC Financial Corp?

CAC Financial Corp is a third-party medical debt collection agency founded in 1943 and headquartered at 2601 Northwest Expressway, Suite 1000E in Oklahoma City, Oklahoma. The agency operates alongside Morgan Healthcare Solutions, Inc. and Morgan & Associates, P.C. at the same address.

CAC Financial Corp provides hospital insurance billing, accounts receivable management, and third-party debt collection services for healthcare providers nationwide.

Who Does CAC Financial Corp Collect For?

CAC focuses on healthcare receivables and financial institution accounts. Confirmed clients from BBB complaint documentation include:

• Concord Medical Group of Texas: A documented BBB complaint specifically names Concord Medical Group of Texas as the original creditor on a CAC account, with the consumer disputing liability and demanding validation under the FDCPA.
• Healthcare providers broadly: CAC’s published service descriptions confirm hospitals, clinics, and other medical providers as its primary client base.

Documented Complaint Patterns

CAC’s complaint record surfaces specific recurring issues tied to its collection conduct.

• Threatening to show up at the consumer’s home: A documented BBB review describes a CAC representative threatening to appear at the consumer’s door to collect a disputed medical bill billed incorrectly by the hospital.
• Emailing a consumer’s spouse about a hospice stay: A documented complaint describes CAC emailing a consumer’s wife about the consumer’s recuperation at a hospice, a potential FDCPA Section 1692c(b) violation.
• Collecting on insurance-covered balances: Multiple documented complaints describe CAC pursuing balances the consumer believed were paid by insurance, with the provider failing to correctly report payment status.
• Continuing to call after repeated requests to stop: A documented complaint describes CAC continuing to call a consumer’s business cellular after repeated requests to stop.
• Refusing to provide debt validation: Documented complaints describe CAC failing to produce the original contract or proof of liability after written validation requests.

What CAC Cannot Do Under Federal Law

These prohibitions are grounded in CAC’s documented complaint patterns.

• Threaten to physically appear at a consumer’s home: Threatening to show up at a consumer’s door is conduct intended to harass under FDCPA Section 1692d.
• Disclose debt information to a spouse or third party: FDCPA Section 1692c(b) prohibits disclosing debt to unauthorized third parties. Emailing a spouse about a medical account is a potential violation.
• Continue collection after a written cease request: FDCPA Section 1692c(c) requires all contact to stop after receipt of a written cease request.
• Collect without producing validation documentation: CAC must pause all collection and produce documentation after a written validation request.
• Report inaccurate information to credit bureaus: If CAC is reporting a balance your insurance has already paid, that entry is inaccurate under the FCRA.

Oklahoma Consumer Protection

Oklahoma residents have additional state-level protections under the Oklahoma Consumer Protection Act, which provides enforcement channels through the Oklahoma Attorney General’s Consumer Protection Division. File complaints with the Oklahoma AG alongside any CFPB complaint.

Medical Debt Reporting Protections

Credit bureau voluntary policy changes effective 2023 removed paid medical balances and balances under $500 from credit reports. If CAC is reporting a paid balance or a balance under $500, dispute those entries directly with all three bureaus.

Verify Before Paying CAC Financial Corp

Send a certified validation letter demanding the original provider’s name and contact information, the original itemized bill with CPT codes and service dates, the insurance Explanation of Benefits, proof that insurance was fully processed before the account was referred to CAC, and written confirmation of the current balance net of all insurance payments.

If CAC is collecting on a balance you believe your insurance covered, contact your insurer directly and request a written EOB for the service date. Include that documentation in your dispute to CAC and to the credit bureaus.

How to Check Your Credit Report

Pull all three reports at AnnualCreditReport.com and look for CAC Financial Corp, CAC Fin Coll, or Morgan Healthcare Solutions as the furnisher. Confirm the original provider, service date, and balance. Paid balances and balances under $500 should not appear under current bureau voluntary policies.

How Long Can CAC Legally Pursue the Debt?

Oklahoma allows five years on most open accounts and written contracts. The state where you received treatment controls the statute.

Your Options for Resolving the Account

• Verify insurance payment status before any other action: Contact your insurer and confirm the EOB for the service date. If insurance paid or adjusted the balance, provide that documentation to CAC in a certified letter and demand immediate cessation.
• Document any threat to appear at your home: Note the date, time, representative name, and exact language and file a CFPB complaint immediately. That threat is a documented FDCPA Section 1692d violation pattern for this agency.
• File a CFPB complaint for third-party medical debt disclosures: If CAC contacted your spouse or any other third party and disclosed information about your debt or medical circumstances, document it and file a CFPB complaint citing Section 1692c(b).
• File an Oklahoma AG complaint: The Oklahoma Consumer Protection Act provides state enforcement authority alongside CFPB.

How to Contact CAC Financial Corp

Handle all communication in writing. Send disputes by certified mail with return receipt requested:

• Address: CAC Financial Corp, 2601 Northwest Expressway, Suite 1000E, Oklahoma City, OK 73112
• Phone: (800) 299-6304 or (866) 218-8271

Bottom Line

CAC Financial Corp is an Oklahoma City medical debt collector founded in 1943 with over 40 documented complaints, a representative who threatened to show up at a consumer’s home, and documented disclosure of a consumer’s hospice stay to their spouse by email.

If CAC is pursuing a balance your insurance should have covered, verify the EOB directly with your insurer before paying or acknowledging any balance. If CAC threatened to appear at your home, document it immediately.

If a CAC account is on your credit file, the right move depends on whether insurance was properly processed, whether CAC can produce validation documentation, and whether the debt is within the statute of limitations.